Deleting an Agent State

The following describes how to delete an an Agent state. This is also known as Retiring the state.

Implementation

1. Access the list of states for the intended Customer .
   How do I view available Agent states for a specific Customer?

   1. Access the resources page for the intended Customer.

      How do I access resources for a specific Customer?

      1. Access the details page for the intended Customer.

         How do I access the details of a specific Customer?

         1. Type the Customer’s name into the search field at the top of any page.
         2. Click the intended Customer in the search results. This opens the Customer Details page.

      2. Select the Customer Resources tab.

   2. Click the Agents hyperlink.

   3. Select the Breaks/Busy tab.
2. Locate the intended state, and click its Retire button.
3. Confirm the action when prompted.

Further Reading

• Creating Agent States
• Modifying Agent States
• Allocating to an Agent Configuration