Enabling List-based Outdialling for a Customer

If a Customer intends to have some or all of its Agents make list-based outdialler calls, an Administrator will need to enable this functionality on their behalf.

Implementation

1. Access the intended Customer's settings.
   How do I access the Customer Settings page for a specific organisation?

   1. Access the details page for the intended Customer.

      How do I access the details of a specific Customer?

      1. Type the Customer’s name into the search field at the top of any page.
      2. Click the intended Customer in the search results. This opens the Customer Details page.

   2. Select the Customer Settings tab.

2. Scroll down to the Features section.
3. Tick the List based outdialler check box.
4. Click Save Changes.