Assigning Redirect Numbers
For each phone number associated with a service, you can designate an alternate number to receive redirected calls under specific circumstances; for example, if you create a single number dialler node within an IVR, you can use it to redirect calls to the designated target number.
Implementation
- Access the relevant Service Details page.Viewing the details of a service...
Access the details page for the intended Customer.
How do I access the details of a specific Customer?- Type the Customer’s name into the search field at the top of any page.
- Click the intended Customer in the search results. This opens the Customer Details page.
- Select the Services tab.
- Locate the intended service and click its Service Details link. This will open a new page.
- Select the Numbers tab.
- If you can't see the Target Number field for the intended number(s), you'll first need to enable the appropriate option for this service.Enabling target number assignment for numbers in a service...
- Scroll down to the section titled Storing Additional Details Against Each Number.
- If the option This service is configured to call a single target number from the dialled number isn't already ticked, tick it.
- Click Save Changes to refresh the page.
- For each number in the list, use the corresponding field to specify the intended Target Number.
- Click Save Changes.