Deactivating a Service

The following describes how to deactivate a service belonging to a Customer. As part of this process, any numbers associated with the service may either be preserved (allowing the service to be re-activated with the same number set) or redistributed for use elsewhere.

Due to the legal requirement to preserve inbound call logs associated with each service, deactivation does not fully purge a service from the system. It does however prevent calls being made to that service.

You will not be asked to confirm the deactivation of any service, and only system Administrators are able to re-activate them. Contact Customer Support if you have any queries regarding deactivated services, including requests for them to be re-activated.

Implementation

  1. Access the relevant Service Details page.

    1. Access the details page for the intended Customer.

      1. Type the Customer’s name into the search field at the top of any page.
      2. Click the intended Customer in the search results. This opens the Customer Details page.
    1. Select the Services tab.
    1. Locate the intended service and click its Service Details link. This will open a new page.
  2. Select the Service Settings tab.
  1. Locate the Cease Service Options section.
  2. If you plan to fully purge this service and free up the numbers associated with it:
    1. Tick the Strip All Phone Numbers check box.
    2. Use the adjoining drop-down to select where the freed-up numbers should be reassigned. This can either be to the numbers quarantine (from where they can be made available to any other service), or to the number pool associated with a Reseller.
  3. Click the De-activate Service button.