Changing an Operator's Group Skill Level

The following describes how to change an operator's skill level for one or more group memberships.

1. Access the Operators list for the intended customer.
   How do I view a list of operators for a specific customer?

   1. Access the resources page for the intended customer.

      How do I access resources for a specific customer?

      1. Access the details page for the intended customer.

         How do I access the details of a specific customer?

         1. Type the customer’s name into the search field at the top of any page.
         2. Click the intended customer in the search results. This opens the Customer Details page.

      2. Select the Customer Resources tab.

   2. Click the Operators hyperlink.

2. Locate the intended operator and click their Details hyperlink. This displays the Details tab for that operator.

3. Scroll down to the operator’s Group Membership panel.

4. Tick the check box of all groups for which the operator has the intended skill level.

   Because you will be applying a single value each time you do this, if you need to apply different values to individual groups you will need to repeat steps 4-6 for each value.

5. Use the Update Ticked field to provide a new percentage skill value for the selected groups.
6. Click Update Skill to apply your changes.