Operator Reports

As a supervisor or administrator, you can view a variety of information about the activity of operators, either individually or collectively, over time.

The following table describes the various types of report available, including links to more information and instructions about their use.

Report Type	Description	Further Reading
Operator In / Out Report	Provides details of when operators have signed in or out of the client application.	Using the Operator In/Out Report
Web Access Log	Provides a break-down of actions taken by website users, operators, and supervisors, including taking calls and entering specific states.	Using the Web Access Log