Creating a CLI Check Node

The following describes the basics of configuring CLI Check nodes within a bespoke IVR. This type of node is used to direct calls down one of several paths, depending on the caller's CLI or its prefix.

Any calls from numbers that do not match your specifications will be redirected down a final, alternative path.

Implementation

1. If the intended IVR service has not already been created, do this now.

2. Access the configuration page for the intended IVR.
   Accessing an IVR's configuration page...

   1. Access the list of services for the intended customer.
      How do I view a list of services for a specific customer?

      1. Access the details page for the intended customer.

         How do I access the details of a specific customer?

         1. Type the customer’s name into the search field at the top of any page.
         2. Click the intended customer in the search results. This opens the Customer Details page.

      2. Select the Services tab.

   2. Locate the intended IVR service and click its Configure link. This will open a new page.

3. If the IVR does not already contain any nodes, we recommend adding a path selection node to it first. This lets you create a number of branching paths, then place your new node on one of those paths.

4. Click the Config link for the path where you want your node to occur.
5. Use the option on the right-hand side of the page to change the node type to CLI Check.
6. Click Update. This will refresh the page, and display options relevant to the chosen type of node.
7. Give the node a suitable Name.
8. Choose a suitable price list for the node, if different to the default one for this service.

9. Scroll down to the CLI Check Type section.
10. Select the Enter (or paste) to three simple lists... radio button.

    After applying this option, you cannot change it. Be sure you have the correct option selected or you will need to delete the node and start over.

11. Click Update. This will refresh the page and display additional fields.
12. Using the three lists provided, manually type the CLIs and prefixes you want this node to filter.
    Configuring manual CLI entry...

    For each distinct path along which you want to redirect calls, type a list of full CLIs (e.g. 01234567890) or prefixes (e.g. 01234) into the corresponding, coloured field:

    • Red for path 1.
    • Green for path 2.
    • Blue for path 3.

    Separate each entry with a carriage return, e.g.
    01234567890
    01234567891
    01234567892
    01234567893
    etc...

    Each list has a character limit of 7000, allowing several hundred numbers or CLIs if required.

    You can copy and paste from a column of numbers in a spreadsheet if you have one. Doing this will place a carriage return between the number on each row.

13. Click Save Settings to confirm and apply your choices.