[COMMAND]
Directly Transferring a Call
The call_direct_transfer
command will attempt to transfer an active call to a specific operator or phone number. Doing this will put the call on hold until the ringing tone occurs, at which point the call will be patched through to its destination.
Depending on the intended destination, this command must include either operator_id_to_call
or phone_number_to_call
, but not both.
Parameters
call_idrequired |
number |
The ID of the intended call. |
operator_id_to_calloptional |
number | If the transfer is to another operator, include their ID here. Otherwise, omit this parameter. |
phone_number_to_calloptional |
number | If the transfer is to a traditional phone number, include that here. Otherwise, omit this parameter. |
Example Request
Copy
{"command":{"command_type":"call_direct_transfer", "call_id":1234, "operator_id_to_call":8008}}