[COMMAND]
Making an Enquiry Call
The call_make_enquiry
command will attempt to make an enquiry call on behalf of an operator. This lets the operator speak to another person—either another operator or via a traditional phone number—while the original caller is automatically placed on hold.
Depending on the intended target of the enquiry, this command must include either operator_id_to_call
or phone_number_to_call
, but not both.
Parameters
call_idrequired |
number | The ID of the intended call. |
operator_id_to_calloptional |
number | If the enquiry is to another operator, include their ID here. Otherwise, omit this parameter. |
phone_number_to_calloptional |
string | If the enquiry is to a traditional phone number, include that here. Otherwise, omit this parameter. |
Example Request
Copy
{"command":{"command_type":"call_make_enquiry", "call_id":5916, "phone_number_to_call":"0132 645 0897"}}