[COMMAND]

Making an Enquiry Call

The call_make_enquiry command will attempt to make an enquiry call on behalf of an operator. This lets the operator speak to another person—either another operator or via a traditional phone number—while the original caller is automatically placed on hold.

Depending on the intended target of the enquiry, this command must include either operator_id_to_call or phone_number_to_call, but not both.

Parameters

call_id
required
number The ID of the intended call.
operator_id_to_call
optional
number If the enquiry is to another operator, include their ID here. Otherwise, omit this parameter.
phone_number_to_call
optional
string If the enquiry is to a traditional phone number, include that here. Otherwise, omit this parameter.

Example Request

Copy
{"command":{"command_type":"call_make_enquiry", "call_id":5916, "phone_number_to_call":"0132 645 0897"}}