[EVENT]

A Call Enters a Queue

The call_entered_queue event occurs whenever a call enters a queue. It contains information about the call, the caller, the queue, and the service.

Parameters

call_id	number	The unique number allocated to the call by TelXL.
cli	string	The caller's CLI (phone number) in local format. (e.g. 01908000000 for UK). If the caller has withheld their number, the last six digits will be replaced with # symbols.
dialled_number	string	The dialled number, in local format.
dialled_number_name	string	The name associated with the dialled number.
service_name	string	The name of the telephony service.
queue_table	string	Almost always ut_operatorQueue, although there are rare exceptions.
queue_id	number	The unique number associated with the queue.
queue_name	string	The name of the queue.

Example Response