[EVENT]

A Call Leaves a Queue (Answered)

A call_left_queue_answered event occurs whenever a call leaves a queue after being answered by an operator.

Parameters

call_id number

The unique number allocated to the call by TelXL.

queue_table string Almost always ut_operatorQueue, although there are rare exceptions.
queue_id number The unique number associated with the queue.
queue_name string The name of the queue.
operator_id number The unique number associated with the operator who handled the call.
operator_name string The name of the operator who handled the call.
operator_number string The phone number of the operator who handled the call.

Example Response

Copy
{"event":{"event_type":"call_left_queue_answered", "call_id":42, "queue_table":"ut_operatorQueue", "queue_id":180, "queue_name":"enhanced_support", "operator_id":58, "operator_name":"Keith Justice", "operator_number":"0123 456 7890"}}