[EVENT]
A Call Leaves a Queue (Answered)
A call_left_queue_answered
event occurs whenever a call leaves a queue after being answered by an operator.
Parameters
call_id | number |
The unique number allocated to the call by TelXL. |
queue_table | string | Almost always ut_operatorQueue , although there are rare exceptions. |
queue_id | number | The unique number associated with the queue. |
queue_name | string | The name of the queue. |
operator_id | number | The unique number associated with the operator who handled the call. |
operator_name | string | The name of the operator who handled the call. |
operator_number | string | The phone number of the operator who handled the call. |
Example Response
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{"event":{"event_type":"call_left_queue_answered", "call_id":42, "queue_table":"ut_operatorQueue", "queue_id":180, "queue_name":"enhanced_support", "operator_id":58, "operator_name":"Keith Justice", "operator_number":"0123 456 7890"}}