Agent Reports

As a supervisor or administrator, you can view a variety of information about the activity of Agents, either individually or collectively, over time.

The following table describes the various types of report available, including links to more information and instructions about their use.

Report Type	Description	Further Reading
Agent In / Out Report	Provides details of when Agents have signed in or out of the Cxp application.	Using the Agent In/Out Report
Web Access Log	Provides a break-down of actions taken by website users, Agents, and supervisors, including taking calls and entering specific states.	Using the Web Access Log