Re-ordering a Script Item

The following describes how to change the position of any item within a script.

Implementation

1. Access the list of scripts for the intended Customer .
   How do I view a list of Agent scripts for a specific Customer?

   1. Access the resources page for the intended Customer.

      How do I access resources for a specific Customer?

      1. Access the details page for the intended Customer.

         How do I access the details of a specific Customer?

         1. Type the Customer’s name into the search field at the top of any page.
         2. Click the intended Customer in the search results. This opens the Customer Details page.

      2. Select the Customer Resources tab.

   2. Click the Call Centre Scripts hyperlink.
2. Locate the intended script.
3. Click Edit Items. This opens the Script Items tab for the chosen script.
4. Locate the intended item and click its Edit button.
5. Use the Move arrows for the selected item to shift it one place in the corresponding direction. Do this until the item is correctly positioned.
6. Click the Save Changes button at the bottom of the page.