Creating an Operator Script

The following describes how to create a new operator script.

Implementation

1. Access the list of scripts for the intended customer.
   How do I view a list of operator scripts for a specific customer?

   1. Access the resources page for the intended customer.

      How do I access resources for a specific customer?

      1. Access the details page for the intended customer.

         How do I access the details of a specific customer?

         1. Type the customer’s name into the search field at the top of any page.
         2. Click the intended customer in the search results. This opens the Customer Details page.

      2. Select the Customer Resources tab.

   2. Click the Call Centre Scripts hyperlink.
2. Scroll to the bottom of the page and locate the Create Script interface.
3. By default, all new scripts are based on a blank template. If you would like to base a new script on an existing one, use the first drop-down to choose the existing script.
4. Give the new script a suitable Name.
5. Use the second drop-down to select a price list for the script, if different to the default.
6. Click Create New Script.
7. Edit the items in the script to ensure it contains the correct information. The initial set of items are defined by the template you selected.