Operator Scripts
A Script is a pre-defined series of questions and statements to be read out or filled in by operators while on calls. Some aspects of a script may require the operator to ask the caller questions, but some can be filled out independently by the operator before, during, or after the call, including:
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Post-call outcomes.
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Notes on call completion.
For a script to be accessible to operators, it will need to be associated with one or more .
How do I view a list of operator scripts for a specific customer?
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Access the resources page for the intended customer.
How do I access resources for a specific customer?-
Access the details page for the intended customer.
How do I access the details of a specific customer?- Type the customer’s name into the search field at the top of any page.
- Click the intended customer in the search results. This opens the Customer Details page.
- Select the Customer Resources tab.
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- Click the Call Centre Scripts hyperlink.