Registered CLIs

Every Customer has a list of phone numbers, also known as Calling Line Identifiers (CLIs), that are authorised to make outbound calls via two-stage indirect access (IDA). If someone attempts to make this type of call from a CLI that has not been registered against the relevant Customer, their inbound call will be redirected, or simply refused.

  1. Access the resources page for the intended Customer.

    1. Access the details page for the intended Customer.

      1. Type the Customer’s name into the search field at the top of any page.
      2. Click the intended Customer in the search results. This opens the Customer Details page.
    1. Select the Customer Resources tab.
  1. Click the Indirect Access CLIs hyperlink.

Any Agents, belonging to the chosen Customer, that have permission to make outbound calls will appear in a separate list at the top of this page.

Each entry in the Registered CLIs list includes a phone number (the CLI itself), as well as a name, such as the owner of the number. From here, you can access the call log for any registered CLI by clicking the corresponding hyperlink, and you can also make changes to the settings of any entry, or delete it altogether.

Further Reading