Enabling Outbound Dialling for an Operator

The following describes how to enable an operator to make outbound calls via Indirect Access (IDA), for example using a configuration. This is disabled for all new operators by default.

Doing this will add the operator to the billing database for the customer. Due to the need to preserve a complete, accurate, itemised billing history, you cannot reverse this process, and affected operators cannot be deleted. Ensure you are aware of the implications of this before you proceed.

Outdialler-enabled operators are listed under the Registered CLIs page for the relevant customer. IDA calls made by an operator are charged according to the default IDA tariff associated with the corresponding customer.

Implementation

  1. Access the Operators list for the intended customer.

    1. Access the resources page for the intended customer.

      1. Access the details page for the intended customer.

        1. Type the customer’s name into the search field at the top of any page.
        2. Click the intended customer in the search results. This opens the Customer Details page.
      1. Select the Customer Resources tab.
    1. Click the Operators hyperlink.
  1. Locate the operator and click their Details hyperlink.
  2. Under Outbound Calls, tick the Can use IA Service check box. A warning will appear, similar to the one at the start of this help topic.

    The setting will not be applied until you click Update, but after that point you will not be able to un-tick the check box.

  3. Use the Network CLI drop-down to select which network CLI should be used for this operator when they make an outbound call.
  4. Click the Update button. The page will refresh, and the Outbound Calls section will expand to display a range of other options relating to outbound calls.
  5. Use the newly-revealed options to make further changes as needed.
    OptionDescriptionFurther Reading
    TariffRather than setting a specific tariff for the operator this merely provides a hyperlink to the outbound call tariff setting for the customer as a whole. Changing the default tariff for the customer as needed will also affect this operator.Setting the Indirect Access Tariff for a Customer
    Presentation CLISelect a CLI to be displayed on behalf of the operator when they make outbound calls. If none is specified, the Network CLI will be used instead. 
    Withhold the CLIIf you don't want the outbound call recipient to see the operator's CLI, tick this option. 
  6. Click Save Changes to apply your choices.