Configuration Widgets

When using (Undefined variable: terminology-configuration.What determines the options available to an agent? (singular, article)), the tools and information available to an Agent are based on what Widgets have been added to that configuration.

The types of widget added to (Undefined variable: terminology-configuration.What determines the options available to an agent? (singular, article)) determine the level of licence needed to operate that configuration.

There are a great many types of widget available for inclusion in configurations, and typically (Undefined variable: terminology-configuration.What determines the options available to an agent? (singular, article)) should only include what is necessary for the Agent to perform their role.

Permission to modify configurations is controlled at an organisational level, meaning it can be granted independently to your organisation and the Customer that owns the configuration, as applicable.

Further Reading