Enabling the WebSocket API for a Customer

If (Undefined variable: terminology-people-customer.Who Operates a Call Centre? (singular, article)) intends to make use of the WebSocket API to implement functionality via a third-party application or similar, this will need to be enabled via their (Undefined variable: terminology-page-Customers.Which page tab contains configuration settings for a customer?) page.

Implementation

1. Access the intended Customer's settings.
   How do I access the (Undefined variable: terminology-page-Customers.Which page tab contains configuration settings for a customer?) page for a specific organisation?

   1. Access the details page for the intended Customer.

      How do I access the details of a specific Customer?

      1. Type the Customer’s name into the search field at the top of any page.
      2. Click the intended Customer in the search results. This opens the Customer Details page.

   2. Select the (Undefined variable: terminology-page-Customers.Which page tab contains configuration settings for a customer?) tab.

2. Scroll down to the Features section.
3. Tick the Websocket API check box.
4. Assign the API an appropriate price list.

   The cost of using the WebSocket API is comprised of a one-time set up charge and a recurring rental charge. Ensure that both of these items have been defined for the chosen price list, so the Customer will be billed accordingly.

5. Click Save Changes.