[COMMAND]

Starting a Break or Busy Period for an Operator

The op_start_break command is used to put a specific operator into a break or busy state. If the operator is currently on a call, the chosen state will be applied once that call (and associated wrap period) is over.

This command will also change the operator's state code to one of the following:

  • For break states: 14 (Break: [Break State Description])

  • For busy states: 11 (Busy: [Busy State Description])

See also: Ending a Break or Busy Period for an Operator

Parameters

operator_id
required		 number The unique, system-allocated ID of the intended operator.
break_id
required		 number The unique, system-allocated ID of the intended break or busy state. If this is set to 0, a generic busy with message state will be applied, and you should use the busy_text parameter to elaborate.
busy_text
optional		 string A short message describing the circumstances of the operator's change in state.

Example Request

Copy 
{"command":{"command_type":"op_start_break", "operator_id":619, "break_id":2400}}

Responses

On Success:

If the operator is successfully put into the chosen break or busy state, an op_status event will return details of the updated operator.