[EVENT]

Fetched Operator State

The op_status event contains information about the current state of an operator. It is returned under a number of circumstances, such as when a command is used to change the state of an operator or a call.

Code State Description
1 opStateIdle The operator is logged in and waiting for a call.
2 opStateRinging The operator has an inbound call assigned to them.
4 opStateInCall The operator is currently participating in an inbound call.
5 opStateWrapup The operator is in the standard wrap-up period following the end of a call.
11 opStateBusyWithMessage

The operator is currently in a busy state.
13 opStateExtendedWrapup The operator is in a wrap-up period following a call, but that period has been either restarted or extended.
14 opStateBreak

The operator is currently on a break.
201 opStateOutboundRinging The operator has been assigned to an outbound dialler call, which is now ringing.
400 opStateInOutboundCall The operator is currently on an outbound call with the call's target.

Parameters

operator_id number The unique, system-defined ID of the operator.
customer_id number The unique, system-defined ID of the customer associated with the operator.
name string The operator's name.
email string The operator's e-mail address.
login_state Boolean Whether or not the operator is currently logged in.
op_state_code number A code representing the current state of the operator.
op_state_desc string A short description of the state linked to op_state_code.
target string The phone number of the operator. If they are a VoIP operator, this number will be 3333 followed by their operator_id.
ring_time number The ring time, in seconds, allocated to the operator.
wrap_time number The wrap time, in seconds, allocated to the operator.
break_id number If the operator is on a break, this will show the unique, system-defined ID of the break or busy state currently assigned to them.
break_name string A short description of the break or busy state linked to break_id, if one is applied.

Example Response

Copy 
{"event":{"event_type":"op_status","operator_ID":76085,"customer_ID":607,"name":"Luigi Pomodoro","email":"","login_state":1,"op_state_code":1,"op_state_desc":"Waiting","target":"0132 5460897","ring_time":30,"wrap_time":250,"break_id":0,"break_name":""}}