[EVENT]

A Call Leaves a Queue (Other)

A call_left_queue_other event occurs whenever a call leaves a queue for any reason without being answered by an operator. For example, the queue may have reached its limit of simultaneous calls, or no operators were available to answer.

Parameters

call_id number

The unique number allocated to the call by TelXL.

queue_table string Almost always ut_operatorQueue, although there are rare exceptions.
queue_id number The unique number associated with the queue.
queue_name string The name of the queue.

Example Response

Copy
{"event":{"event_type":"call_left_queue_other", "call_id":9000, "queue_table":"ut_operatorQueue", "queue_id":23, "queue_name":"first_line_complaints"}}"