[EVENT]
A Call Leaves a Queue (Other)
A call_left_queue_other
event occurs whenever a call leaves a queue for any reason without being answered by an operator. For example, the queue may have reached its limit of simultaneous calls, or no operators were available to answer.
Parameters
call_id | number |
The unique number allocated to the call by TelXL. |
queue_table | string | Almost always ut_operatorQueue , although there are rare exceptions. |
queue_id | number | The unique number associated with the queue. |
queue_name | string | The name of the queue. |
Example Response
Copy
{"event":{"event_type":"call_left_queue_other", "call_id":9000, "queue_table":"ut_operatorQueue", "queue_id":23, "queue_name":"first_line_complaints"}}"