Managing Agent Groups
This section collects various topics related to the creation and management of Agent groups.
How do I view Agent groups for a specific Customer?
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Access the resources page for the intended Customer.
How do I access resources for a specific Customer?
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Access the details page for the intended Customer.
How do I access the details of a specific Customer?
- Type the Customer’s name into the search field at the top of any page.
- Click the intended Customer in the search results. This opens the Customer Details page.
- Select the Customer Resources tab.
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- Click the Agents hyperlink.
- Select the Groups tab.