Using the Licence Provisioning Report

The following describes how to access and interrogate the Licence Provisioning call report, which provides a detailed summary of licence allocation during a specific period. It is structured as follows:

• The top of the report lists the various types of licence, along with how many of each type were available during each day of the chosen period.

• The Licence Rentals section provides a breakdown of rental volume associated with the different types of licence in the period, while the Licence Setups section does the same thing for set-up volume in the period.

Implementation

1. Access the Call Log page.
   How do I access the Call Log for today?

   1. Hover over your company name in the top-left corner of the screen to reveal the context menu.

   2. Click Call Log for Today. This opens the Call Log screen, with call totals for the current date selected.

2. Use the Show Me drop-down to select Licence Provisioning.
3. Use the For... drop-down to select the category of calls you want to include in the report. Depending on your choice, you may be presented with additional drop-downs to further specify the calls you're interested in.
4. Use the On... drop-down to report on one of the following:
   • All calls for your organisation.
   • Inbound calls for your organisation.
   • Calls specific to a single organisation.
   • Calls specific to a single service or number.
   • Calls specific to a single Agent.
   • Calls specific to an Agent group.
5. Use the Over... drop-down to choose the reporting period, which can be a single day, month, or year; a certain period in the past (e.g. last 7 days); or a specific date range.

   The maximum date range for this type of report is three months.

6. By default, the entire duration (midnight to midnight) of every day of the week will be included in reports. If you'd prefer them to only include data for specific times or days of the week, tick the Time Slices check box. This will reveal additional options that will let you pick the days to include, and a start and end time for the reporting period.

7. Click Update to display the report based on your choices.