Agents: Overview

Agents are commonly known as Agents.

The term Agent refers to any user of the Cxp Agent Experience, responsible for making or receiving calls on behalf of (Undefined variable: terminology-people-customer.Who Operates a Call Centre? (singular, article)).

Each Customer has its own list of Agents, which can be modified as needed. Agents may be added to a group, letting them be assigned and audited as part of that group, as well as individually.

Further Reading