Seeing Where an Agent Script is Used

The following describes how to access a list of Agent queues and phone numbers with which a particular script has been associated.

Implementation

1. Access the list of scripts for the intended Customer .
   How do I view a list of Agent scripts for a specific Customer?

   1. Access the resources page for the intended Customer.

      How do I access resources for a specific Customer?

      1. Access the details page for the intended Customer.

         How do I access the details of a specific Customer?

         1. Type the Customer’s name into the search field at the top of any page.
         2. Click the intended Customer in the search results. This opens the Customer Details page.

      2. Select the Customer Resources tab.

   2. Click the Call Centre Scripts hyperlink.
2. Locate the intended script.
3. Click Where Used. This opens the Where Used tab for the chosen script.

   You can switch to a different script by selecting its name in the drop-down at the top of this tab and pressing Update.