Adding a Label to a Configuration

Licence level required: Any.

The following describes how to add a widget to a configuration that will present a short, simple message to the viewer. The text in this message is static, meaning it will not change based on data or the actions of the viewer. This type of content is often used to convey messages that help the viewer understand or use another part of the configuration.

Implementation

1. Access the list of configurations for the intended Customer.
   How do I view a list of configurations for a specific Customer?

   1. Access the resources page for the intended Customer.

      How do I access resources for a specific Customer?

      1. Access the details page for the intended Customer.

         How do I access the details of a specific Customer?

         1. Type the Customer’s name into the search field at the top of any page.
         2. Click the intended Customer in the search results. This opens the Customer Details page.

      2. Select the Customer Resources tab.

   2. Click the CC4Web Configurations hyperlink.

2. Launch the intended configuration.
   How do I launch an individual configuration via the portal?

   When viewing the list of available configurations:

   1. If you don't want the configuration to appear in a new window, un-tick the first check box.
   2. Use the first drop-down to select the name of an Agent to simulate when you launch the configuration.
   3. Locate the configuration you want to access, and click its Launch button.

   Always remember to save any intended changes before exiting this mode.

3. Click Enter Design Mode.
4. Click Whole Config Properties. This will open the Properties page for the configuration. On the left-hand side of this page you will see a hierarchy of all current widgets.
5. Click the Add Another Widget option for where you'd like the widget to appear, which can be either the main window or a tab strip.

   You can add a new tab strip here if needed, as explained in Adding a Tab Strip.

6. On the right-hand side of the page, locate the Label (simple text) widget.

   The widgets listed here are sorted according to the type of licence required to operate them.

7. Click Add This Widget. The page will update, and the new widget will be selected, presenting you with its General tab.

8. Type a suitable Widget Title.

9. Use the remaining options in this tab to make further changes as needed.
   General options...

   Option	Description
   Text	The message you want the label to display. By default, the label will not display its Widget Title, but you can change this behaviour using the Styles and Layout tab, either now or when editing it later.

10. Select the Styles and Layout tab.
11. Use the options provided to fine-tune the appearance of the widget.
    Styles and Layout...

    Header

    Option	Description
    Option: NO_HEADER	Whether the widget’s header should be hidden.

    Font Size and Colours

    Option	Description
    Zoom / Magnification Level	Use the drop-down to select a UI scale for this widget, from 10% (x0.1) to 1000% (x10). This defaults to 100% for all new widgets.
    Highlight (Larger) Font Size and Colour	Use the two drop-downs to select an alternative font size and colour for certain text in the widget, including its heading. The default size is 36, and the default colour is red.

    Widget Background and Borders

    Option	Description
    Background Colour	Use the drop-down to select a background colour of the widget. The default is transparent.
    Border Colour	Use the drop-down to select a border colour for the widget. The default is transparent (no border).

    Auto-sizing (to fill window space)

    Option	Description
    Auto-size options	Use the drop-downs to select whether the widget should adjust in response to the browser window being re-sized. This is done individually for horizontal and vertical changes.

    Option: Fill Tab

    If the widget has been placed inside a tab, enabling this option will cause it to occupy the maximum available space in that tab.

12. Click Save Changes to confirm creation of the widget.
13. Repeat this process until you have all the widgets you need.
14. Click Return to Cxp Agent Experience.

    You should ensure each new widget is appropriately sized, positioned, and styled to fit in with the rest of the configuration. This can be done after adding each new widget, if you prefer.

15. When you've finished making changes to the configuration, click Exit Design Mode. It is now safe to close the current window or tab and return to the Admin portal.