Customer Resources
The Customer Resources tab lets you access a variety of resources for a selected customer. This includes their operators, audio prompts, reserved phone numbers, and more.
How do I access resources for a specific customer?
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Access the details page for the intended customer.
How do I access the details of a specific customer?
- Type the customer’s name into the search field at the top of any page.
- Click the intended customer in the search results. This opens the Customer Details page.
- Select the Customer Resources tab.
Further Reading
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Recordings / Prompts (greetings, etc. used by IVRs and other services)
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Operator Configurations (manage permissions, UI layouts, etc. for this customer)
- Automated Call Log Reports
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Cost Centres (presentation CLIs that can be assigned in the background of customer accounts, letting operators select the number that they’re going to present prior to making an outbound call)