Customer Resources
The Customer Resources tab lets you access a variety of resources for a selected Customer. This includes their Agents, audio prompts, reserved phone numbers, and more.
How do I access resources for a specific Customer?
-
Access the details page for the intended Customer.
How do I access the details of a specific Customer?
- Type the Customer’s name into the search field at the top of any page.
- Click the intended Customer in the search results. This opens the Customer Details page.
- Select the Customer Resources tab.
Further Reading
-
Recordings / Prompts (greetings, etc. used by IVRs and other services)
-
Agent Configurations (manage permissions, UI layouts, etc. for this Customer)
- Automated Call Log Reports
-
Cost Centres (presentation CLIs that can be assigned in the background of Customer accounts, letting Agents select the number that they’re going to present prior to making an outbound call)