Types
The following table lists various types of that may be added to an Agent . Where available, you can access instructions for adding a specific type of by clicking the link provided.
| Widget Type | Description | Further Reading |
|---|---|---|
| Connection | A unique, special added to all new by default. It lets authorised users control their active session, and also grants access to Design Mode, letting them make changes to the . | The Connection Widget |
| Label | A simple, fixed message visible to all users of the . | Adding a Label to a Configuration |
| Horizontal Line | A straight, horizontal line of a specific width and colour, used to visually separate and organise other content. | Adding a Horizontal Line to a Configuration |
| Vertical Line | A straight, vertical line of a specific width and colour, used to visually separate and organise other content. | Adding a Vertical Line to a Configuration |
| Agents Log In/Out | Allows the user to log in, either as themselves or as another nominated Agent. Various optional information and functionality may be added as needed. | Adding an Agents In/Out Widget |
| Current Call Details | Allows the user to receive—and, optionally, to make—calls, and provides the user with information and options while on a call. | Adding a Current Call Details Widget |
| Web Page Area | Provides information from a nominated location, either part of the Admin portal, an external website, or the contents of an Agent script. | Adding a Web Page Area Widget |
| VoIP Phone (WebRTC) | Enables Agents to handle VoIP calls via WebRTC. The Agent will need a licence with the appropriate add-on, and permission to use WebRTC. | Adding a WebRTC VoIP Phone Widget |
| List-based Outdialler | Allows Agents to initiate a series of calls to members of a dialler list, during which they can ask questions from a script and have the responses automatically added to the corresponding list entry. | Adding a List-based Outdialler Widget |
| Agents State Totals | Displays a configurable list of Agent states, including the number of Agents currently in each one. | Adding an Agents State Totals Widget |