API Reference: Calls

Commands

The TelXL WebSocket API can be used to perform a variety of actions involving Calls, including:

• Starting an Outdialler Call
• Plucking a Call
• Putting a Call On Hold
  • Resuming an On-hold Call
• Directly Transferring a Call
• Making an Enquiry Call
  • Placing an Enquiry Call On Hold
  • Placing a Caller On Hold During an Enquiry
  • Patching a Call During an Enquiry
  • Initiating a Three-way Enquiry Call
  • Placing Both Other Participants in a Three-way Call On Hold
  • Ending an Enquiry Call
• Routing a Call Via an IVR Path
• Ending a Call
• Rejecting an Inbound Call to an Operator
• Answering a VoIP Call
  • Issuing DTMF Input via VoIP
  • Muting a VoIP Call
  • Un-muting a VoIP Call
  • Hanging Up a VoIP Call
• Starting an Audio Recording
  • Highlighting an Audio Recording
  • Suspending an Audio Recording
  • Resuming a Suspended Audio Recording

Events

The following API events relate to call operations:

• A Call Starts
• A Call Enters a Queue
• A Call is Allocated to an Operator
• An Allocated Call Requires Scripts
• A Call's State Changes
• A Call Leaves a Queue (Answered)
• A Call Leaves a Queue (Other)
• A Call Ends
• Fetched Call Recording Information
  • An Audio Recording is Started
  • An Audio Recording is Highlighted
  • Highlighting an Audio Recording Fails
  • An Audio Recording is Suspended
  • A Suspended Audio Recording is Resumed